Frequently Asked Questions
Everything you need to know about your VDM THE LABEL experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns for store credit within 30 days of purchase, provided the items are in original condition with all tags and hygiene liners attached. Please note that sale items are final sale.
How do I care for my VDM swimwear?
To ensure longevity, we recommend rinsing your swimwear in cold fresh water after use and drying in the shade. Avoid rough surfaces, high temperatures, and harsh detergents.
Are your products sustainably made?
Yes, VDM THE LABEL is committed to sustainability. Many of our pieces are crafted from high-quality recycled materials, such as ECONYL® regenerated nylon made from ocean waste.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.